Vobster Quay - Planning your visit

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SUMMER SWIMMING UPDATE - Don't miss these important changes to our swim procedures!

WHAT YOU NEED TO KNOW TO VISIT US

PLANNING YOUR VISIT

Vobster Quay welcomes open water swimmers, scuba divers and paddle sports enthusiasts. Nestled snugly in the heart of the beautiful Somerset countryside, we offer a heady mix of great open water experiences and hard to beat facilities.

We offer the perfect blend of awesome open water activities and a great range of facilities sure make your visit relaxing and fun. Whether you're a scuba or freediver, open water swimmer or you enjoy nothing more than a relaxing paddle, Vobster Quay is for you. With 36-acres of water and a full range of onsite facilities, we are one of the UK's premier locations for open water leisure activities. Note that paddle sports are available between April to October only.

Please note that all visitors wishing to engage in water sport activities are required to prebook attendance using our online booking portal. Please do not turn up if you have not booked a session - you will not be able to enter.

To enjoy open water activities at Vobster Quay, we ask that you are able to meet these simple requirements:

You must be a current member of Vobster Quay. We offer swim, dive and paddle visitors a range of cost effective membership options.
Alternatively, you are a pre-registered guest of a Vobster Quay member. Guests must be accompanied by the member that invited them.
Alternatively, you are a pre-registered trainee diver or swimmer attending Vobster Quay for the sole purpose of participating in a training course. You should join the group booking created by your instructor.
You have read through, completed and signed our terms & conditions, health questionnaire and COVID-19 declaration via our online booking portal at app.vobster.com.
You have prebooked your attendance via our online booking portal. Please do not turn up if you have not booked a session.

Want to dive at Vobster Quay but not a member? From Sunday 2nd April 2023, we're pleased to announce that non-members will be able to prebook a diving session at Vobster on a Sunday afternoon between 14:00 - 20:00. Read the full announcement.

INTRODUCING OUR
ONLINE BOOKING APP...

Our online booking app has been created by our IT wizards to make managing your session bookings and Vobster Quay membership account quick and simple.

We've designed it to work on as many different devices as possible - just point your web browser at app.vobster.com using any modern web browser and you'll be connected in an instant. It's fully optimised for mobile devices so you can use it on your smart phones too.

You can use our booking portal to create or cancel session bookings in an instant, manage your membership (including renewals) and even update the details we have on file for you.

HOW TO USE OUR

ONLINE BOOKING PORTAL

Vobster Quay members gain a host of awesome benefits including the one everyone wants - access to 12 months of the very best scuba diving and swimming right here at Vobster!

All visitors are asked to prebook their attendance via our online booking portal at app.vobster.com. If you're unsure how to book, please follow the instructions detailed in the box opposite.

Full members can book one session per day, seven days a week. Off-peak members can only book sessions during off-peak times. If you're not sure what sessions are available to you, view our opening hours for full details.
Vobster Quay members can book sessions in advance via our online booking portal at app.vobster.com. How far in advance you can book is dependent on the type of Vobster Quay membership you hold. See the table below for information on what applies to your membership:

Scuba & freedivers

28 days

Open Water Swimmers

14 days

Stand-Up Paddleboarders

14 days

Please do not turn up more than 15 minutes before your session starts. All visitors are asked to promptly leave site at the end of their booked session.
If you are unable to make the session you have booked, please cancel your booking online via the booking portal. Visitors who fail to cancel sessions may still be charged.
Please do not simply turn up at Vobster if you have not prebooked a session in advance - you will not be able to enter.

Booking your first session at Vobster Quay is extremely easy. Just follow these simple instructions...

Once you've completed your membership application, you'll gain access to our online booking portal at app.vobster.com. Visit the booking portal and log in using the same email address and password that you used to register.
Once you're logged in, you'll see the YOUR SESSION BOOKINGS screen. On here you'll see your membership registration number and expiry date. Below this you'll see a list of booked sessions which, by default, should be empty. To add a new booking, start by clicking on the big green BOOK NEW SESSION button.
You'll now be presented with the SELECT SESSION screen which contains two drop down selectors - one for the date and one for the time. Select the date of your visit from the list of dates displayed.
Whenever you select a date, the time selector will be automatically updated to show any sessions available to you on that date. Select the session you want to book from the list. If the session you want is not listed then it is already fully booked.
Finally, click on the BOOK SESSION button and your booking will be confirmed and you'll see it displayed under YOUR SESSION BOOKINGS. Congratulations! You've booked your first session.

If you book onto a 11:00 - 13:00 swim session on a Saturday or Sunday, please note that the lake closes for swimming between 13:00 - 15:00 - no swimming is allowed during this break in the swim schedule.

We recommend that you arrive on time for your booked session as you will not be able to continue swimming after 13:00. We cannot make exceptions no matter how genuine your reason is for arriving late.

SHARE THE ADVENTURE

HOW TO INVITE A GUEST

Want to share your adventures with your best friend? Inviting a friend along for a relaxing swim, dive or SUP session is very easy to do - just follow our step by step guide to what's involved and you'll be swapping stories in no time!

VOBSTER MEMBER

First, create your session booking via our online booking portal at app.vobster.com.
On the YOUR SESSION BOOKINGS screen, each of your booked sessions should have two buttons - CANCEL and ADD GUEST. Click on the ADD GUEST button and the guest invite screen will appear.
Click on the 'Email me a link' button and then check your email inbox. You should receive an email from us containing a link - forward this email containing the link to your guest.
When you return to the booking portal, the 'ADD GUEST' button will change to +1 PENDING. Once your guest has registered with us and confirmed your invite, this will change to BOOKED.
Note that if you cancel your booking, your guest's booking will automatically be cancelled too. Guests cannot attend a session without the member who invited them.
IMPORTANT - Before leaving home, please check that your guest has completed their registration! You will receive an email confirming their completion, so please nag them in advance to do this. You can also check the status of their invite through the booking system - their invite will change from 'PENDING' to 'COMPLETED'.

YOUR GUEST

Your friend will forward you a link generated by our booking system. Follow this link in the email and you'll be taken to our booking system. If you're not already registered on our system, click on the REGISTER button.
Follow the onscreen instructions to register yourself on our system. You'll be asked to add your address and contact details, followed by various health and COVID declarations - these must all be completed to complete your registration. The system will generate a temporary password for you - make a note of this as you will need it later.
Once you've completed the registration process, you'll be taken to the YOUR SESSION BOOKINGS page where the sessions you have been invited to attend will be listed. You don't need to do anything to accept the invite - your acceptance will be confirmed automatically when you sign in to the portal.
If you are unable to attend the session, remember to CANCEL the session so others may use it.
IMPORTANT - you MUST complete your registration before arrival at Vobster Quay. Failing to do this creates unneccessary delays and, on very busy days, MAY LEAD TO YOU BEING REFUSED ENTRY.

There are only a finite number of guest spaces available for each session. If you are unable to add a guest to your booking then the reason is simple - all guest spaces have been taken. No exceptions will be made.
All guest spaces MUST BE PREBOOKED through the booking portal at app.vobster.com - our staff cannot do this for you so please do not ask. Please do not just turn up with your guest!
Members can only invite ONE GUEST per session. This cannot be overriden so please do not ask.
Guests can only attend the same session that the member is attending - they cannot choose a different session or activity.

Guests must be accompanied by the member that invited them - if that member cancels their own booking, the guests' booking will be automatically cancelled too.
Members must attend the session with their guest. If the member fails to turn up to a session that the guest attends, the member may be charged for the session they failed to attend.
Please note that once a session is 90% full, the 'Add Guest' function will no longer be available. The remaining spaces will be available to members only - not their guests.
For swimmers, please also ensure that your guest has a tow float or cap for the session - both items are available to purchase in the Vobster Quay shop.

CAN'T WAIT TO VISIT?

OUR OPENING HOURS

Vobster Quay is pleased to welcome members for a relaxing dive, swim or paddle. We are open seven days a week and offer the perfect blend of fresh water activities with a range of high quality facilities and services.

We offer members the option to book a timed booking session every day, seven days a week. Sessions must be booked in advance via our new booking portal at app.vobster.com. Please click on the PDF links below for session times for both swimmers and divers.

Please do not turn up if you are not a current member and have not booked a session - you will not be able to enter.

OPEN WATER
SWIMMING

SUMMER 2023

1st May - 1st October

OCTOBER 2023

2nd - 29th October

SCUBA DIVING &
FREEDIVING

SUMMER 2023

1st May - 1st October

OCTOBER 2023

2nd - 29th October

PADDLE SPORTS
SUP, KAYAK & CANOEING

SUMMER 2023

1st May - 1st October

OCTOBER 2023

2nd October - 27th October